A set of our most frequently asked questions. If yours is not answered, please don't hesitate to send us an email or contact us via the chat below.
HOW DO YOU CONSIDER YOUR LABEL TO BE „TIMELESS, ARTISANAL AND RESPONSIBLE“?
CAN I VISIT YOUR STUDIO/TRY ON IN PERSON?
WHERE ARE YOUR GARMENTS MANUFACTURED AT?
CAN I HAVE THE KNITS CUSTOMIZED TO MY WISHES?
If you've chosen your preferred knit already and just want to add some spice, have a look at our embroidered initials and wording here.
HOW LONG DOES IT TAKE YOU TO MANUFACTURE A PRODUCT MADE TO ORDER?
WHAT ARE SHIPPING TIMES AND COSTS?
Shipping in Germany is free, Shipping in EU is free from a minimum purchase of 300 Euros. Have a look here for our international shipping rates.
If you have the chance to pick up your order in our shop in Hamburg, we offer a 10 Euro discount. If so, please choose the pick up option upon checking out.
WITH WHICH CARRIERS TO YOU SHIP?
WHAT PACKAGING DO YOU USE?
WHAT PAYMENT METHODS CAN I USE?
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
DO YOU OFFER BRIDAL KNITWEAR?
DO YOU WORK WITH CERTIFIED MATERIALS?
DO YOU USE SYNTHETIC FIBRES IN THE GARMENTS YOU PRODUCE?
HOW DO I WASH MY KNITWEAR PRODUCTS?
There are washing instructions in the care section for every product's decription.
Want to know more? We did a whole story on how to best care for your darlings here.