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Contact

We are here to help you.

If you have a question about your order, products or just want to reach out -
please contact us via email or the form below.
If you wish to call, please leave your telephone number
and we're happy to call you back.

Looking forward to hearing from you!

Email

hi@faibleandfailure.com

Instagram

@faibleandfailure

Visit us in our shop

Glashuettenstrasse 5
20357 Hamburg
Germany

Tuesday - Friday 11 am - 7 pm
Saturday 12 pm - 6 pm

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Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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Returns &
Exchanges

If your order is ready to ship, and doesn't need further production time we need up to three days to process packaging and shipping.

GERMANY: 3-5 BUSINESS DAYS

EUROPE: 5-10 BUSINESS DAYS

NORTH AMERICA: 2-3 WEEKS

AUSTRALIA, NEW ZEALAND AND OCEANIA: 2-3 WEEKS

ASIA PACIFIC: 2-3 WEEKS

LATIN AMERICA AND THE CARIBBEAN: 2-3 WEEKS

NORTH AFRICA AND THE MIDDLE EAST: 2-3 WEEKS

SUB-SAHARAN AFRICA: 2-3 WEEKS

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply next to shipping cost. Delays due to customs may occur.

Returns &
Exchanges

We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at hi@faibleandfailure.com to initiate a return or exchange within 14 days of delivery.

The following items can't be returned or exchanged:

  • custom or personalized orders
  • digital downloads
  • gift cards

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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