We're on holidays! While our stores are open, shipping will continue October 5th.

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Colour Swatches.

No worries, we too are sometimes overwhelmed by the colour choices. Take advantage of our sample service and receive up to three colour swatches.

Free Shipping.

Enjoy free Shipping from 50€ Germany wide - and from 300€ EU wide.

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CAN'T FIND YOUR FAVOURITE COLOUR?

We’re happy to make any fit made to order just for you. Have a look at our made to order pieces or enquire below and decide about the details yourself.

Send us a message

Too many choices? No worries, you can either visit us in our store in Hamburg or take advantage of our sample service and receive up to three colour swatches.
Free Shipping.

All orders of 50€ or more are free Germany wide - receive 5€ off if you choose pick up in Hamburg with Code PICKMEUP.

Payment Methods.

Paypal, Credit Card: Visa, MasterCard, Maestro, American Express, SofortZahlung and Apple Pay

Returns & Refunds.

We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us to initiate a return within 14 days of delivery.

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Returns &
Exchanges

If your order is ready to ship, and doesn't need further production time we need up to three days to process packaging and shipping.

GERMANY: 3-5 BUSINESS DAYS

EUROPE: 5-10 BUSINESS DAYS

NORTH AMERICA: 2-3 WEEKS

AUSTRALIA, NEW ZEALAND AND OCEANIA: 2-3 WEEKS

ASIA PACIFIC: 2-3 WEEKS

LATIN AMERICA AND THE CARIBBEAN: 2-3 WEEKS

NORTH AFRICA AND THE MIDDLE EAST: 2-3 WEEKS

SUB-SAHARAN AFRICA: 2-3 WEEKS

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply next to shipping cost. Delays due to customs may occur.

Returns &
Exchanges

We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at hi@faibleandfailure.com to initiate a return or exchange within 14 days of delivery.

The following items can't be returned or exchanged:

  • custom or personalized orders
  • digital downloads
  • gift cards

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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